Frequently Asked Questions

Welcome to the General Gems FAQ page! Below you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us—we’re always happy to help.

Shipping & Delivery

How long does shipping take?

  • For orders within the United States, shipping typically takes 7–14 business days.
  • For international orders, delivery usually takes 14–31 business days, depending on the destination.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times may vary depending on your location.

How can I track my order?
Once your order has shipped, we’ll upload tracking information as soon as possible. You can easily check the status of your package on our Track Your Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days after delivery. Items must be in their original condition and packaging.

How do I start a return?
Simply contact our customer support team with your order details, and we’ll provide you with return instructions. support@generalgems.store

When will I receive my refund?
Refunds are processed once we’ve received and inspected your returned item. Please allow 5–10 business days for the refund to appear on your original payment method.

Orders & Payments

What payment methods do you accept?
We accept most major credit cards, PayPal, and other secure payment options at checkout.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancel, please reach out to us as soon as possible. We’ll do our best to accommodate your request.

Products

Are your products high quality?
Absolutely. At General Gems, we carefully select our products to ensure they meet our standards for quality, durability, and value.

Do your products come with a warranty?
Some items may include a manufacturer’s warranty. Please check the product description for details, or contact us if you have questions about a specific item.

Customer Support

How can I contact General Gems?
You can reach our customer service team through our Contact Us page. We’ll respond as quickly as possible to assist you.

When are you available for support?
Our team monitors messages daily and typically responds within 24–48 hours.

✨ Still have questions? Don’t hesitate to get in touch—we’re here to make your shopping experience with General Gems simple and stress-free. ✨